Privacy Policy
Your privacy and the confidentiality of your medical information are of the utmost importance to us.
Last updated: July 2026
JVK Multispeciality Hospitals (operated under the John Wesly Foundation, Rajahmundry, Andhra Pradesh, India) is committed to protecting the privacy and confidentiality of all personal and medical information entrusted to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information: (a) Personal identification information — name, date of birth, gender, address, phone number, and email address; (b) Medical and health information — symptoms, diagnoses, treatment records, prescriptions, and test results; (c) Payment information — billing details required to process payments for medical services; (d) Website usage data — IP address, browser type, pages visited, and time spent on our site, collected via cookies and analytics tools.
2. How We Use Your Information
We use your information to: provide medical care, diagnosis, and treatment; schedule and manage appointments; send appointment reminders and health-related communications; process billing and insurance claims; improve our website and services; comply with legal and regulatory obligations under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable health regulations.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with: treating physicians, specialists, and healthcare professionals involved in your care; laboratories, diagnostic centres, and pharmacies as required for treatment; government authorities or law enforcement when required by law; third-party service providers who assist in operating our website or services, under strict confidentiality agreements.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal and medical data against unauthorised access, disclosure, alteration, or destruction. Access to medical records is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and remember your preferences. You may disable cookies through your browser settings; however, some features of the website may not function correctly without them.
6. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to: access the personal data we hold about you; correct inaccurate or incomplete data; withdraw consent for processing your data (where applicable); request erasure of your data, subject to legal and medical record retention requirements. To exercise any of these rights, please contact us using the details below.
7. Retention of Data
We retain medical records and personal data for the period required by applicable Indian laws and medical regulations. Website usage data is retained for a shorter period as required for operational purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at: JVK Multispeciality Hospitals, Quarry to Lalacheruv Road, Rajahmundry, Andhra Pradesh – 533105. Phone: +91 8887 333 555. Email: [email protected].
For questions about this policy, please contact us or review our Terms of Use.